Portfolio · Resume

Resume

Systems-focused IT professional with hands-on experience in troubleshooting, infrastructure, application deployment, and user support.

Areas of Expertise

Technical strengths developed through enterprise IT support, infrastructure management, automation, and hands-on project work.

Troubleshooting

Rapid diagnosis and resolution of complex hardware, software, networking, and user-impacting issues across enterprise environments.

Infrastructure

Designing, deploying, and maintaining virtualized systems, cloud resources, networking services, and self-hosted environments.

Automation

Improving efficiency through PowerShell scripting, workflow automation, monitoring solutions, and process optimization.

Development

Building modern web applications, dashboards, and business solutions using contemporary development platforms and tools.

Security & Access

Managing identities, permissions, endpoint security, authentication systems, and access control across enterprise environments.

Documentation

Creating clear technical documentation, operational procedures, user guides, and repeatable support processes.

Core Technical Skills

Enterprise IT Support

  • Executive Support
  • End User Support
  • Incident Management
  • Endpoint Administration
  • Hardware Troubleshooting
  • Software Troubleshooting

Microsoft Ecosystem

  • Microsoft 365
  • Entra ID
  • Intune
  • Group Policy
  • Exchange Online
  • User Lifecycle Management

Infrastructure & Systems

  • Active Directory
  • Windows Server
  • DNS
  • DHCP
  • Virtualization
  • Proxmox
  • VMware
  • Network Troubleshooting

Cloud & Platforms

  • Azure
  • AWS
  • Cloudflare
  • Vercel
  • SaaS Administration

Automation & Scripting

  • PowerShell
  • n8n
  • Monitoring Solutions
  • Process Automation

Development

  • Next.js
  • React
  • TypeScript
  • Supabase
  • GitHub
  • Docker

Tools I Work With

Microsoft 365
Entra ID
NinjaOne
Jira
ArcGIS
Acumatica
Rackspace
Adobe Creative Cloud
Samsara
Bitdefender
SAP Concur
Snipe-IT
FedEx Ship Manager
AI & LLM Platform
AWS
Docker
Proxmox
Cloudflare
GitHub
Supabase
Vercel
PowerShell

Professional summary

Systems-focused IT professional specializing in troubleshooting, infrastructure, and production-ready deployments. Experienced in end-user support, account provisioning, hardware/software diagnostics, Windows environments, DNS/email authentication, Docker-based services, and full-stack application deployment.

Experience highlights

Concrete contributions — practical scope, honest framing.

Delivered white-glove technical support for end users
Created, modified, and dissolved user accounts across multiple platforms
Diagnosed hardware, software, and third-party application issues
Supported Windows environments and endpoint troubleshooting
Built and deployed a full-stack workout leaderboard app
Configured custom domain email authentication with SPF, DKIM, and DMARC
Built a Proxmox/Docker homelab for service deployment and monitoring

Current focus

Areas I'm actively leveling up.

Systems administration
Networking and DNS
Docker/self-hosting
Automation and scripting
Monitoring and observability
Power BI / business analysis

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